After an 18 month home broadband and telephone contract with Sky, this week we are changing our provider.
Now while I have no problem with the service with which we have been provided, which has on the whole been very good, I do have a problem with a company who in my opinion do not care about their customers.
About 6 weeks ago we were notified by Sky that our contract was coming to a close. They made an offer to keep our business which was nothing short of pathetic to say the least. They suggested we paid £5 a month more for the same service as before. Now this all comes to me similarly as a red rag to a bull and if I can find a better deal elsewhere I will generally be off like a shot. .
Recently Sky have been advertising on TV and in the press of some tempting cut-price offers, but when we get down to the nitty gritty, it seems these are only to tempt new customers and existing clientele can take a run apparently.
I even gave them the opportunity to keep our custom. I rang them up, waiting 20 odd minutes to get through, explaining that I had an offer from a rival company which was actually cheaper than what we had been previously paying. I told them if they could match the price we had been paying throughout the length of the contract we would stay. Sadly my call obviously went through to an Indian call centre as the lady could barely understand what I was saying and in the end I just gave up.
It has to be said that we also take TV and mobile phone services from Sky and when these contracts come to a close we may well be looking elsewhere for these as well.
So tomorrow I will have the fun of trying to install our new service. The router box arrived in the post today and after reading the accompanying paperwork, it all seems pretty straightforward.
We have agreed to another 18 month contract paying £2 a month less than what we were paying Sky and we also receive a gift card as a thank you for changing. But I am under no illusions here - in 18 months, when this new contract comes to a close, I will probably be writing a similar post about the new company while getting ready to install another new system.
It all just goes to prove that companies who provide our services really don’t give a damn about our custom knowing full well that they will replace it fairly easily.